Aria Chat Privacy Policy
Last Updated: July 2025
Our Privacy Promise
At Aria Chat, we believe great coaching requires understanding who you are. This means we collect and use your personal data to provide personalized AI coaching. We're transparent about what we do with your information, and we're committed to using it responsibly.
The Bottom Line: We use your data to make your coaching better. We may share anonymous demographic insights with partners, but we never sell your personal conversations, assessment results, or identifying information.
What We Collect
Personal Information You Provide
- Account Details: Name, email, phone number (optional)
- Assessment Data: Your complete psychometric profile and behavioral insights
- Profile Information: Age, location, job role, relationship status, interests
- Relationship Profiles: Information about partners, family members, colleagues you add
- Coaching Conversations: All your chats with AI coaches
- Goals & Progress: Your personal development goals and tracking data
- Payment Information: Billing details (processed securely by Stripe)
Information We Collect Automatically
- Usage Data: How you use the app, which features you engage with, session duration
- Device Information: Device type, operating system, app version
- Location Data: General location (city/state level) for relevant coaching
- Engagement Patterns: When you're most active, coaching preferences, response patterns
How We Use Your Data
To Provide Personalized Coaching
- • Create AI coaching experiences tailored to your personality profile
- • Remember context from previous conversations
- • Provide insights about your relationships and communication patterns
- • Track your progress toward personal goals
- • Send relevant coaching prompts and reminders
To Improve Our Service
- • Analyze usage patterns to enhance the coaching experience
- • Train our AI models to provide better responses
- • Develop new features based on user needs
- • Ensure technical performance and security
For Business Intelligence
- • Create anonymous demographic reports about user trends
- • Share aggregate insights with partners (e.g., "73% of users in leadership roles focus on team communication")
- • Conduct research on coaching effectiveness
- • Improve our assessment methodology
What We Don't Do
We Never Sell Personal Data
- • Your name, contact information, and specific personal details are never sold
- • Your coaching conversations remain private and are never shared with third parties
- • Your assessment results and personal insights are never sold or shared individually
- • Your relationship information stays confidential
We Don't Share Identifying Information
- • All demographic data shared with partners is anonymized and aggregated
- • We never provide information that could identify you personally
- • Your conversations with specific AI coaches remain private
- • Your goals and progress data is never shared externally
What We May Share
Anonymous Demographic Data
We may share aggregate, non-identifying information such as:
- • "Users aged 25-35 in tech roles show highest engagement with career coaching"
- • "Couples who both complete assessments report 40% higher relationship satisfaction"
- • "Leadership coaching users show preference for direct communication styles"
Required Legal Disclosures
We may disclose personal information if required by law, court order, or to protect our rights and safety.
Service Providers
We work with trusted partners who help us operate Aria Chat:
- • Cloud hosting (AWS/Google Cloud) - for secure data storage
- • Payment processing (Stripe) - for subscription management
- • Analytics services (anonymized usage data only)
- • Customer support tools - to help resolve your questions
Your Data Rights
What You Can Control
- • Profile Updates: Modify your personal information and preferences anytime
- • Conversation History: View all your coaching sessions and insights
- • Notification Settings: Choose when and how we contact you
- • Relationship Profiles: Add, edit, or remove people from your network
- • Account Deactivation: Stop using the service while preserving your data
What We Maintain
- • Assessment Results: Your psychometric profile remains in our system for coaching continuity
- • Conversation History: Previous sessions help maintain coaching context and quality
- • Progress Data: Goal tracking and growth metrics for ongoing development
- • Relationship Insights: Information about communication patterns and dynamics
Note: We maintain this data to ensure consistent, high-quality coaching experiences. Deleting historical data would significantly impact the personalization that makes Aria Chat effective.
Data Security
How We Protect Your Information
- • Encryption: All data is encrypted both in transit and at rest
- • Access Controls: Strict limits on who can access personal data
- • Regular Security Audits: Ongoing monitoring and security testing
- • Secure Infrastructure: Enterprise-grade cloud security measures
- • Staff Training: Team members trained on privacy and security protocols
Your Coaching Conversations
- • Stored securely with bank-level encryption
- • Accessible only to you and our AI coaching system
- • Never read by human staff unless you specifically request support
- • Used only to improve your personal coaching experience
International Users
Aria Chat is based in the United States. If you're using our service from outside the US, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Aria Chat is designed for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this privacy policy as our service evolves. When we make significant changes, we'll notify you via email or through the app. Your continued use of Aria Chat after changes become effective means you accept the updated policy.